What actually triggers a chargeback.
Built from the floor, not a market-research deck.
Wrong pallet height, wrong label, wrong carton mark. The guide is a hundred pages and the DC enforces every line of it.
Arrive outside the window and the freight is refused — turned away at the gate, detention running, the PO at risk.
The DC only takes CHEP, the rotation's off, a carton's unlabeled — small things that cost a percentage of the invoice.
A DC scans a pallet and kicks the load — wrong label, mixed codes, the height an inch over. The clock starts the moment the door opens, and the chargeback is already written. We've stood at that dock. So we build to the routing guide before the truck loads, confirm the appointment, and swap whatever the receiver's rule demands — because the cheapest chargeback is the one that never happens.
Every floor that touches your PO has earned The Standard.
Scan accuracy measured, a named lead on every shift, the paperwork done right — before the truck leaves, not after the chargeback lands.
Certified operators earn their wings
The services that pass the scan.
Retail distribution, answered straight.
Can you follow a retailer's routing guide?
Yes — pallet height, labeling, carton marks, appointment rules. Tell us the retailer and the guide and we build the freight to it, because the guide is the difference between an accepted PO and a chargeback.
Can you help me avoid chargebacks?
That's the whole job. Most chargebacks come from a label, a pallet, a height, or a missed appointment — all fixable before the truck leaves. We rework to the receiver's rule and confirm the appointment, so the scan passes the first time.
Do you handle appointment scheduling?
Yes — the desk coordinates the delivery appointment to the DC's window so your freight isn't refused for arriving outside it. Cross-dock and final-mile are choreographed around the slot.
Can you swap to CHEP and re-label?
Yes — CHEP and grade-B swaps, re-labeling, and restacking to accepted height are standard rework lines, quoted up front so the load matches the retailer's requirements before it ships.
Tell us the retailer and the guide — quote in under a business day.