The questions a dispatcher actually asks.
Every claim here is tiered and true — what's real today, what's vision, and where the line is. No marketing fog.
Do you own the warehouses?
We're operators — we ran our own multi-warehouse operations from 2016 to 2023. Today we run a live 3PL across vetted GTA partner facilities, each certified to one operating standard. Not a software company renting other people's floors, and not a broker hiding the facility either. One ops desk owns your freight; certified operators run it.
Where do you operate?
Live today across the Greater Toronto Area. We're building North America's operator network and expanding by market — and we publish what's lit and what's coming, never an inflated coverage map. If your lane isn't live yet, the desk tells you straight.
How fast can I get space?
For planned work, same-week is normal and same-day is often possible near the 401/427 corridors. For a rejected load, the Rescue Desk moves in the window, not the day. Same-business-day reply on every request.
Do I need a contract or a lease?
No lease and no minimums theatre. You consume capacity by the pallet, by the week or month — scale up for Q4 and down in February. The terms of an actual engagement are set in the written quote, not a five-year signature.
How does pricing work?
Every quote is firm and in writing before work starts, structured as a clear menu — storage, handling, destuff, outbound, accessorials. Real published rate bands arrive here when our rate data goes live; until then the number is quoted firm per job, no teaser pricing.
What is the Vexus Standard?
The operator certification a floor passes before it joins the network: equipment verified on the floor, insurance and WSIB current, dock-turn and scan-accuracy thresholds measured, a named floor lead, and an in-person walk by someone who's run a warehouse. The certification is the product. See the full breakdown →
What is WAREX?
WAREX is a Vexus company — the exchange underneath, where verified operator capacity trades in daylight with transparent pricing logic. Vexus is the anchor tenant feeding it live freight. You quote with Vexus; capacity trades on WAREX.
Are you a broker?
No. A broker hides the facility and marks up the spread. We name the standard the floor passed and own your freight end to end through one desk — and our own operations trade on WAREX under the same rules as every member, disclosed.
How do insurance and liability work?
Every certified facility carries current insurance and WSIB clearance, verified and dated before your freight arrives — not after. Specific liability terms for an engagement are set in the written quote and agreement.